Attrition Rates in Call Centres and Managing Attrition Rate by Best Essay

Attrition Rates in Call Centres and Managing Attrition Rate by Best HRM Practices - Essay Example ers resign or retire and are not replaced (Dictionary.com, 2010) Attrition rate is higher at the junior level, and the retention rate after probation period of 6 months varies from 80 - 85 per cent. Factors causing attrition could be categorized as the factors inherent to the industry, social factors, factors relating to phase of the industry and other general factors related to all industries. A research through questionnaire survey has been conducted to supplement literature review for establishing the causes for high level of attrition in Call Centers and discuss the role of HRM in managing attrition with reference to the findings. BPO is a fast growing industry in the emerging economy like India and the contribution of BPO to its economic development is significant. Budhdwar et al. (2009, p.353) quotes, â€Å"†¦ it is estimated that India controls 44 per cent of world outsourcing business (NASSCOM, 2005a)†. According to Business Maps of India.com (2010) â€Å"The growth in the contribution of BPOs to Gross Domestic Product has shown a steady rise from 1.2% to 5.4%†.   It further states â€Å"Service Sector of Indian Economy  contributes to around 55 percent of Indias GDP during 2006-07 ...   the service sector witnessed a rise of 11 percent in the year 2006-07 against the 9.8 percent growth in 2005-06†. Chatterjee writes, â€Å"The annu al contract value added up to $ 290 million in September quarter 2010 as against $129 million in the corresponding period previous year, according to global research firm Everest.† The service industries in general are on faster growth track in the developed countries. Kollewe (2010) writes â€Å"The dominant service sector expanded at its fastest pace in more than three years in February, data released this morning showed.  Ã¢â‚¬ ¦ A sub-index measuring new business in services increased to 57.5 from 53.4, the highest since September 2007. Encouragingly, job prospects improved in the service sector, with the employment reading

Transportation Infrastructure Research Paper Example | Topics and Well Written Essays - 2250 words

Transportation Infrastructure - Research Paper Example Due to this reason, users consult reliable companies which utilize the latest modes of transportation and technologies for efficient delivery. The use of latest technologies has introduced new trends in transportation industry and put certain direct implications on different actors associated with this field (http://www.transportationissuesdaily.com/technologys-role-in-moving-people-goods-quicker/). These actors include infrastructure (e.g. roads, highways, bridges, railways, subways, tramways, airports, seaports etc), modes of transportation (e.g. buses, cars, rails, trams, planes, freights etc), and functions pertaining to of transportation industry. Since users keep themselves continuously engage with new innovative services in all facets of life, therefore, by focusing on transportation infrastructure, this paper mainly describes the modern developments in transportation infrastructure and its ultimate impact on different aspects of transportation. Infrastructure is basically an organized physical structure which is established for a particular operation at government or corporate level. In particular context, the word infrastructure is used for transportation like roads, water supply, and communications etc. in other words, â€Å"the physical components of interrelated systems providing commodities and services essential to enable, sustain, or enhance societal living conditions† (Fulmer, 2009). Similarly, transportation infrastructure is an organized structure which is utilized for the shipment of goods, commodities, services and even passengers from one place to another (http://www.askoxford.com/concise_oed/infrastructure). The transportation infrastructure is the sum of all technical instruments and organizations designed to enable persons, commodities, and news to master space. Its format any given time responds to the complex of human needs, economic, social, cultural, ecclesiastical etc.

Stop Smoking Essay Example | Topics and Well Written Essays - 1750 words

Stop Smoking - Essay Example Apparently one of the top sellers worldwide are tobacco processing companies. Today and on the past decades, people around the globe felt the addiction of nicotine in cigarettes. Some say they smoke for leisure only, to consume free time, to look cool, or to have something on their mouth to ease salivation, maybe some of them fell to cigarette smoking due to influences by the people surrounding them, and sometimes they smoke only for themselves to feel belongingness to a group. â€Å"So why quit?† one common question mostly thrown by those who smoke to people who is convincing them to stop to. Most smokers, although there are some, do not know what they have been doing to their body and the nature around them by smoking. A person smoking needs to undergo smoking cessation, the process of discontinuing the practice of inhaling smoke, in order to be safe for several health risks and problems in public that may have been caused by smoking. In the U.S. one of five deaths are caused or related to cigarette smoking. The effect of cigarette smoking includes several number of health problems like cancers, lung diseases, heart attacks, strokes and blood vessel ailments, risks to women and babies, or even blindness and death (American Cancer Society). In the late 1990’s, the US CDCP (Centers for Disease Control and Prevention) surveys shows that for every year spent smoking lifespan of a person is decreased. In males there is an average of 13.2 years of life that had been lost by smoking and 14.5 among females. However, people who stop smoking enjoy several health benefits and could live more years than those who keep smoking. Illustration from FakhriRamley.com The picture above illustrates the idea of a cause and effect. The text â€Å"Stop smoking or stop breathing† shown above provides the readers or the viewers the idea to hesitate to smoke. It somehow makes them realize something that may happen unto them upon continuing to smoke, death. The skeleton with a cigarette on its mouth implicates the idea of dying; it is because in general people tend to relate death by skeletons symbolically. It gives the readers/viewers the fear to die and hesitate to smoke. (Illustration from FakhriRamley.com) The colors used in t he above illustration were completely bold and compact. The black and white technique used was to provide emphasis and to conduct a direct focus on the part of the reader/viewer. When you look at the picture, you certainly give your focus on the lit cigarette. It strengthens the presentation of the topic which is smoking mainly. While the big letter â€Å"Q† above strikes the idea to the viewer/reader to quit. It is in a bigger size other than any of the elements found on the illustration above. It represents the range of the topic which is to stop smoking. What You Did. What Must You Do.? The above illustrations convey the presentation of the objective of the topic. The readers/viewers were driven to have the contextual idea or concept of thinking that continuing cigarette smoking could have a very strong impact to their health; that it could cause several ailments and health risks, or even death. The bold colors, sizes and shapes of the pictures provide strong impact on uti lizing the main topic. The technique used was to provide the facts and risks of smoking and to drive the readers/viewers to act accordingly in order to prevent those risks from emerging. Effects of Cigarette Smoking Cigarette smoking†¦ Raises blood pressure Suppresses immune function Reduces stamina May cause gum disease May cause emphysema Wrinkles your skin Very addictive Dulls senses of smell and taste Leads to depression and fatigue May cause heart attacks May cause lung cancer May cause DEATH The information graphics used in this stop smoking topic through the above pictures and table that describes the effects of cigarette smoking and the actions to be done to prevent its effects. Information graphics could provide critical thinking of numbers and analysis process without doing calculations and just

Smart Goals for Internship Assignment Example | Topics and Well Written Essays - 500 words - 1

Smart Goals for Internship - Assignment Example During my time in the organization, I worked as a marketing research intern in the marketing department. The marketing department performed the task of conducting market research, advertising, website development, email marketing, blogging and public relations. As a marketing intern, my job involved a plethora of duties, such as conducting consumer, database and media research, participating in public relations, email marketing and product management. I was therefore responsible for communicating with potential clients, customer follow-up, responding to emails, studying the relevant demographic information regarding the customers amongst others. During my internship period in Aboutsla, I had three major goals. First, I purposed to understand how the organization advertises its products and services. This means that I would aid in product management and brand development. My second goal involved acquiring in-depth information based on the target market. The action taken to achieve this goal includes participating in consumer, and business to business market research in the company. My third goal involves acquiring the relevant skills for conducting both qualitative and quantitative market research. In order to achieve this goal, I would be required to actively participate in the departmental activities, for example, helping to compile and prioritize product features, conducting media research and participate in the formation of strategies geared at reaching the target consumers. â€Æ' The overall goal statement is to acquire the relevant skills and knowledge necessary to conduct market research, identify target consumers, product development and management of current consumers so as to achieve the organizations goals. As an intern, the achievement of the set goals will be determined by my proficiency in the carrying out of the responsibilities imparted on a market researcher. For example, when I am able to gather and analyse

MARKETING ENVIRONMENT Essay Example | Topics and Well Written Essays - 4000 words

MARKETING ENVIRONMENT - Essay Example The political environment gives the political conditions, the government restrictions, relations between two countries etc which help or hamper the growth of the industry (Dev, 2005). The economic environment refers of the economy of the country and how supportive the economic conditions are for the growth of the industry. The social environment is actually the consumers’ demographics, their tastes, preferences, religion and preferences etc. which influence the industry. The technological advancements also play a major role in the industry’s growth factor. According to Kotler, (2003, p.690), then there are the legal factors which comprise of the laws and legal matters around the industry and lastly the ecological factors which relate to the environment and how it is affected by the industry. The SWOT analysis gives the threats and opportunities coming from the external environment and the strengths and weaknesses that exist in the internal environment of the firm/industry (Cooper, R 1986). Once this analysis has been conducted, the problem areas can be identified easily and these problems may be overcome using the strengths and opportunities and thus strategies are devised using the TOWS matrix. It is better to use a mixture of analysis than using just one model (Kotler, 2003, p.695). There has been a rapid advancement in technology and businesses have grown because of it. The internet is now easily available and thus trends have been changing where shopping is concerned. With the internet shoppers can easily shop online from the convenience of their homes and offices and do not have to go out for shopping (Plunkett Research, 2007). With the help of such technology, more consumers can be reached and the shopping can be conducted globally and in every part of the world. Also, with the advancement of technology, processes have become faster and consumer profiles can be maintained which enables targeted and focused marketing

Born Blue by Han Nolan Essay Example | Topics and Well Written Essays - 1250 words - 1

Born Blue by Han Nolan - Essay Example They have access to health care, educational opportunities and decent food and lodgings. The poor are not so lucky. If you are born into poverty you are likely to have to fight for your right to have a roof over your head and food to eat. Healthcare is a joke and many of the schools in the poor districts have become urban ghettos where drive by shootings, muggings and fear rule the playground. Is this a bleak prediction for the future of America? Are things just going to get worse? Not necessarily. The problem is that the initiatives that are put in place by the government to help the poor in terms of affordable housing, access to health care and a decent education are aimed at the masses; when in fact it is on an individual level that things have to change. The baby born into the slums needs to be encouraged that they can better themselves. They need to be encouraged to dream and dream big. Because although the opportunities to succeed are a lot more hidden than they used to be, they are still there. "The whole time I lived with Patsy and Pete and Harmon and the babies that come an go, I loved Harmon and the ladies most, and almost everyday I lived there, which lasted almost three years, wed go to the basement and listen to the ladies sing. But Harmon didnt dance and I didnt sing. We was too scared to get the strap. Wed lay on the sour rug and dream we was singin and dancin, and I had me a stack of bread on a plate by my side for when I got so hungry I thought I would die". (Janie, aged 6, p. 6, Kindle edition) Dreaming – it is the one thing in life that is free. When Janie was little and living in the foster home she met up with her only friend, Harmon, who had old cassette tapes of some of the old time singers – Aretha Franklin and women like that. Janie and Harmon used to listen to the tapes to help them escape their reality – little food, harsh caregivers, neglect and drugged up parents. The problem is that

Property Cycle Research Paper Example | Topics and Well Written Essays - 7500 words

Property Cycle - Research Paper Example Recent studies have shown that fluctuations in property cycle produces economic adversity to certain areas such as property, finance, socio-economic performance and have profound international impacts (Cedic Pugh and Alireza, 2001). The recent economic and financial crisis developed in ASEAN countries on the overheated property investments is suspected to be the main cause for this. Though valuation theorists traditionally ignored cycles arising from the predictability of this area of study in their valuation frameworks and models, similar to that of many social sciences (Born and Pyhrr, 1994; Pyhrr, Born, Robinson and Lusac, 1996), many studies support the relevancy of these cycles, for instance Institution of Charted Quantity Surveyor of United kingdom prepared a printed document for its members specifically addressing the practical implication of Britain's property cycles. Stepen A. Pyhrr, Stephen E. Roulac and Waldo L. Born (1999) tracing back to the happenings of early 1930s, provided a fairy exhaustive review and laid a good foundation for the body of knowledge of development of property cycles. Figure 2 represents a briefed summary of their work. Nikolai Kondratiett in 1928 noticed severe economic depressions in Russian economy that occurred regularly at 45 to 60 year span. These depressions followed by another long surge of business activities resulted in new peaks of economic outputs and prosperities (Stoken, 1993, cited in Stephen et al 1999). Depressions of this nature often referred to as recessions seemed to occur during 25 to 35 year up cycle period. Similarly in the west, Mitchell (1927, cited in Stephen et al 1999) suggested theoretical foundation and provided an empirical evidence for cyclical economic activities in U.S... Further works of many writers such as Schumpeter, Forrester and Rostow added more potency to this idea. Other highly noticeable studies on cycles came from Roy Wenzlick who studied the long cycles of